Privacy & Data Protection
This Privacy Policy explains how Spintropolis collects, uses and protects the personal information we receive from people who use our online casino services. We take your privacy seriously and set out below the types of information we hold, why we use it and how you can manage your data.
Types of data we collect
We collect different kinds of information to provide and improve our services. This includes personal data you give us directly, technical data we collect automatically, and transactional data related to your account activity.
Personal data
Personal data includes your name, date of birth, email address, residential address, phone number and verified identity documents when required for account checks. We also store payment details or wallet identifiers used to fund and withdraw from your account, subject to our payment partners' rules.
Technical data
Technical data covers information collected automatically when you use our site, such as IP address, device type, browser details, operating system, and log information. We use this data to maintain the service, detect fraud and improve site performance.
Transactional and activity data
We record details of your account activity and transactions, including deposits, withdrawals, game play history and bonuses applied. These records help with account security, dispute resolution and regulatory compliance where required.
How we use your information
We use information to operate and personalise your account, process payments, verify identity and comply with legal obligations. We may use aggregated or anonymised data for analysis and to improve our services. We will never use personal data for purposes incompatible with the reasons it was collected without notifying you.
Data protection practices
We maintain reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. Access to your personal information is limited to staff and service providers who need it to perform their roles. Where third parties process data on our behalf, we require appropriate safeguards.
Cookies and tracking technologies
We use cookies and similar technologies to provide core site functions, remember preferences, and help us understand how the site is used. You can manage cookie choices through your browser settings, but disabling some cookies may affect site functionality.
User rights
Subject to applicable law, you have rights to access, correct or request deletion of personal data we hold about you. You may also object to or restrict certain processing and request a copy of your data in a structured format.
Access, correction and deletion
To access, update or delete your information, sign in to your account and use the available settings or contact us. For requests that cannot be completed through the account area, email [email protected] with the details of your request and we will respond in line with applicable data protection laws.
Information sharing and third parties
We may share information with payment providers, identity verification services, fraud prevention partners and other third parties who support our services. We also disclose information when required by law or to protect our rights. We do not sell your personal information to third parties.
Privacy policy updates
We may update this policy to reflect changes in our practices. We will post any revised policy on the site and, where appropriate, notify you by email or account message. Please review this page from time to time for the latest information.