Customer Support Center
If you have questions, account-related issues, technical concerns or general feedback, our support team is on hand to help. We can assist with registration, verification checks, deposits and withdrawals, plus any site or game queries. Contact us by email or phone for clear, practical guidance and timely follow-up. Please have your account details ready to speed up any checks or troubleshooting.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 2813 |
| Working hours | Mon-Fri, 09:00-18:00 |
Our team aims to respond promptly. For urgent account or payments enquiries, please include your account ID and a brief description. All communications are handled securely and in line with our privacy and data policies. For affiliate or payments questions use the dedicated contacts in the table above.
Contact Us by Email
Email is our preferred way to handle detailed requests, account-related issues or cases requiring explanations or documents. Please include a clear subject line and up-to-date contact details to avoid delays. Send enquiries to [email protected] and attach any relevant files; allowing up to 72 hours for a full reply helps us process more complex requests efficiently.
Submit Your Inquiry
Response Time
Our support team aims to respond to routine enquiries within one business day. Simple requests are usually handled the same day, while more complex issues, such as account investigations or KYC checks, can take longer depending on their nature. We’ll keep you updated on progress and provide an estimated timescale when a case requires extra time.
Feedback
Your feedback matters to us. Please share any suggestions, issues or ideas to help improve the site and games. We review all comments carefully and use them to refine features, fix problems and improve the overall user experience. Send feedback to [email protected] or use the live chat in the help centre - we’ll read every message and act where possible.