Terms and Conditions

These Terms and Conditions set out the rules that govern use of the Spintropolis platform. They explain the relationship between us and our users, and describe your obligations when registering, playing, making deposits or requesting withdrawals. By using our site you agree to comply with these terms and any other rules, notices or policies we publish from time to time.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that takes place while your account is active. You must provide accurate personal information and keep it up to date. We may require verification of identity and proof of payment ownership before allowing withdrawals or further use of the account. If you suspect unauthorised access you must notify us immediately and change your password.

Eligibility requirements

To open an account you must be at least 18 years old and permitted by applicable law to gamble. Only one account per person is permitted unless otherwise agreed in writing. We reserve the right to refuse registration or to close, suspend or limit accounts where eligibility or identity cannot be satisfactorily established, or where use would breach local regulations.

Acceptable platform use

Users must not use the site for fraudulent or unlawful activity. This includes collusion, bonus abuse, chargebacks, account sharing, use of multiple accounts to circumvent limits, automated play or any activity intended to manipulate outcomes. We may monitor play patterns and suspend accounts where abuse is suspected. You must not transmit harmful content or interfere with platform operations.

General bonus and promotion rules

Promotional offers are subject to specific terms which will be made available when the offer is active. Unless specified otherwise, bonus funds are subject to wagering requirements, game eligibility restrictions and maximum cashout rules. We may decline, reclaim or cancel bonuses and any associated winnings where we suspect abuse or a breach of promo terms. Time limits and eligibility for promotions may vary by offer.

Deposits and withdrawals

Accepted payment methods and processing times are listed on the payments page. Deposits are generally credited immediately; withdrawals are subject to verification checks and may take additional time to process. We may apply limits or temporary holds while identity and source-of-funds checks are completed. We may require that withdrawal requests be made to the same method used for deposits where practical. Fees and limits may apply and will be disclosed where required.

Dispute resolution

If a dispute arises you should contact our support team in the first instance. We will aim to investigate and respond promptly. Where an issue cannot be resolved directly we will consider escalation through an independent mediator or dispute resolution service where available. Any decision to suspend, withhold or close an account pending investigation does not imply liability for either party.

Updates to terms and conditions

We may amend these terms from time to time. We will notify registered users of significant changes by posting updates on the site or via account communication. Continued use of the service after changes are posted constitutes acceptance of the updated terms. It is your responsibility to review the terms periodically.